Terms of service
# Terms and Conditions
**Pawfect Pet Store**
ABN 91 877 306 536
Website: pawfectpetstore.com.au
Contact: Manager@pawfectpetstore.com.au
**Last updated: 17 June 2026**
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## 1. About these terms
These Terms and Conditions ("Terms") govern your access to and use of pawfectpetstore.com.au (the "Site") and any purchase you make from Pawfect Pet Store ("Pawfect", "we", "us", "our"). By browsing the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.
We may update these Terms from time to time. The version in effect at the time you place an order applies to that order.
## 2. Who can order
To purchase from us you must be at least 18 years old and able to enter into a legally binding contract. By ordering, you confirm that the information you provide is accurate and that you are authorised to use the payment method supplied.
## 3. Products and pricing
All prices are listed in Australian Dollars (AUD) and include GST where applicable. We make every effort to display products and prices accurately, but we do not warrant that product descriptions, images, or other content are error-free.
We reserve the right to correct any errors, change prices, or update product information at any time without notice. If a pricing or description error affects an order you have placed, we will contact you before processing and give you the option to confirm the corrected order or cancel it for a full refund.
Product availability is not guaranteed. Some items are supplied via third-party warehouses and stock levels can change.
## 4. Orders and acceptance
Your order is an offer to purchase. A contract is formed only when we send you an order confirmation or dispatch your items. We may refuse or cancel any order at our discretion, including where stock is unavailable, a pricing error has occurred, or we suspect fraud or a breach of these Terms. If we cancel an order you have paid for, we will refund you in full.
## 5. Payment
We accept payment through the methods shown at checkout (which may include Shopify Payments, credit/debit card, and PayPal). Payment is processed at the time you place your order. You warrant that you are authorised to use the payment method provided.
## 6. Shipping and delivery
Delivery times, costs, and arrangements are set out in our Shipping Policy, which forms part of these Terms. Some products are shipped from third-party or overseas warehouses and may take longer to arrive; estimated timeframes are provided as a guide and are not guaranteed.
## 7. Subscriptions and recurring orders
Some products are offered as subscriptions (for example, our treat and enrichment boxes).
- By subscribing, you authorise us to charge your payment method on a recurring basis at the price and frequency shown at checkout (for example, monthly), until you cancel.
- Your subscription automatically renews each billing cycle unless cancelled.
- You can skip, pause, or cancel your subscription at any time before your next billing/renewal date through your account or by emailing Manager@pawfectpetstore.com.au. Cancellation takes effect from the next billing cycle; we do not refund a box that has already been billed or shipped.
- We will give you reasonable notice of any change to your subscription price.
- If a recurring payment fails, we may retry the charge and will contact you to update your details. We may pause or cancel a subscription where payment cannot be collected.
## 8. Returns, refunds, and your consumer rights
Our Returns and Refunds Policy forms part of these Terms.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law (ACL) that cannot lawfully be excluded. Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Our 30-day change-of-mind returns offer is provided in addition to your ACL rights and is described in the Returns and Refunds Policy.
## 9. Intellectual property
All content on the Site — including the Pawfect name, logo, text, graphics, and images we create — is owned by or licensed to us and is protected by law. You may not copy, reproduce, or use our content for commercial purposes without our written permission.
## 10. Acceptable use
You agree not to use the Site in any way that is unlawful, harmful, or that interferes with its operation or security, and not to attempt to gain unauthorised access to any part of the Site or its systems.
## 11. Third-party products and links
We stock branded products and source some items through third-party suppliers and distributors. The Site may contain links to third-party websites. We are not responsible for the content, policies, or practices of third parties, and a link does not imply our endorsement.
## 12. Limitation of liability
To the maximum extent permitted by law, and subject to your rights under the Australian Consumer Law, we are not liable for any indirect, incidental, or consequential loss arising from your use of the Site or products. Where our liability cannot be excluded but can be limited, our liability is limited (at our option) to replacing the goods, supplying equivalent goods, or refunding the price paid.
## 13. Privacy
We handle your personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).
## 14. Animal safety disclaimer
Our products are intended for the use described and should be used under appropriate supervision. Always supervise your pet with toys, chews, and treats, and choose products suited to your pet's size and needs. Information on the Site is general in nature and is not veterinary advice; consult your vet about your pet's specific health and dietary requirements.
## 15. Governing law
These Terms are governed by the laws of Queensland, Australia, and you submit to the non-exclusive jurisdiction of the courts of that State.
## 16. Contact us
Questions about these Terms? Email **Manager@pawfectpetstore.com.au**.